Free Support Templates

Reply templates, live chat and chatbot scripts, escalation playbooks, and out-of-office messages, ready to copy or drop straight into sem.chat.

● 125 free templates ● Copy-paste & editable ● No signup required
sem.chat (Support)

Support Reply

View template

Support Reply Templates

Human, ready-to-send replies for common customer support situations.

Support
sem.chat (Support)

Human Handover Playbook

View template

Human Handover Playbook

Clear escalation rules and messages for moving a customer from AI to a person.

Support
sem.chat (Support)

AI Agent Persona & Tone Guide

View template

AI Agent Persona & Tone Guide

A guide for defining an AI agent voice, boundaries, and response style.

Support
sem.chat (Support)

FAQ Knowledge Base Starter

View template

FAQ Knowledge Base Starter

FAQ structures your AI agent can use to answer common questions accurately.

Support
sem.chat (Support)

Returns & Refund Policy

View template

Returns & Refund Policy Template

Plain-English policy copy for returns, refunds, exchanges, and exceptions.

Support
sem.chat (Support)

Customer Feedback & NPS Script

View template

Customer Feedback & NPS Script

Scripts for collecting feedback without annoying customers.

Support
sem.chat (Support)

Live Chat Greeting & Routing Playbook

View template

Live Chat Greeting & Routing Playbook

Greeting and routing rules for website chat and support workflows.

Support
sem.chat (Support)

Complaint & Escalation Scripts

View template

Complaint & Escalation Scripts

Scripts that calm customers and move serious issues to the right owner.

Support
sem.chat (Support)

AI Fallback & Safety Scripts

View template

AI Fallback & Safety Scripts

Fallback language for moments when the AI should pause, clarify, or escalate.

Support
sem.chat (Support)

Multilingual Support Playbook

View template

Multilingual Support Playbook

A practical workflow for serving customers across languages without losing quality.

Support
sem.chat (Support)

Refund Email

View template

Refund Email Templates

Six free refund email templates for every situation, from approved and partial refunds to denials, delays, and retention saves.

Support
sem.chat (Support)

Escalation Email

View template

Escalation Email Templates

Six escalation email templates that get an unresolved issue seen and fixed, with the impact, the history, and a clear ask in every message.

Support
sem.chat (Support)

Startup Customer Service Email

View template

Startup Customer Service Email Templates

Six startup customer service email templates that sound human, not corporate, for first replies, apologies, feature requests, and churn saves.

Support
sem.chat (Support)

Manufacturing Customer Service Email

View template

Manufacturing Customer Service Email Templates

Six manufacturing customer service email templates for orders, lead times, quotes, quality issues, shipping, and returns that keep B2B buyers confident.

Support
sem.chat (Support)

IT Services Welcome Email

View template

IT Services Welcome Email Templates

Six IT services and MSP welcome email templates that onboard a new client cleanly, with contacts, timelines, portal access, and clear next steps.

Support
sem.chat (Support)

SaaS Welcome Email

View template

SaaS Welcome Email Templates

Six SaaS welcome email templates, from instant signup to trial activation and paid upgrade, each with one clear next step that drives activation.

Support
sem.chat (Support)

Chatbot Welcome Message

View template

Chatbot Welcome Message Templates

Six free chatbot welcome message templates by page and intent, from homepage to pricing and support, that greet visitors and start the right conversation.

Support
sem.chat (Support)

Out of Office Message Examples

View template

Out of Office Message Examples

Six out of office message examples, from vacation and holidays to sick days, parental leave, and leaving a role, professional and ready to paste.

Support
sem.chat (Support)

Appointment Reminder Text

View template

Appointment Reminder Text Templates

Six appointment reminder text templates, from booking confirmation to the day-of nudge and no-show follow-up, that cut no-shows and are ready to send.

Support
sem.chat (Support)

Medical Appointment Reminder Text

View template

Medical Appointment Reminder Text Templates

Six medical appointment reminder text templates, from confirmation to the day-of nudge and recall, that reduce patient no-shows while keeping details minimal.

Support
sem.chat (Support)

Consultation Appointment Reminder Text

View template

Consultation Appointment Reminder Text Templates

Six consultation appointment reminder text templates, from confirmation to prep and post-consult follow-up, that cut no-shows for professional consults.

Support
sem.chat (Support)

Chiropractor Appointment Reminder Text

View template

Chiropractor Appointment Reminder Text Templates

Six chiropractor appointment reminder text templates, from confirmation to first-visit prep and care-plan recall, that keep patients on track and reduce no-shows.

Support
sem.chat (Support)

Fitness Class Appointment Reminder Text

View template

Fitness Class Appointment Reminder Text Templates

Six fitness class reminder text templates, from booking confirmation to waitlist openings and streak nudges, that fill classes and cut last-minute drops.

Support
sem.chat (Support)

Veterinary Appointment Reminder Text

View template

Veterinary Appointment Reminder Text Templates

Six veterinary appointment reminder text templates, from confirmation to vaccine-due recalls and refill reminders, that reduce no-shows and keep pets on schedule.

Support
sem.chat (Support)

Automotive Service Appointment Reminder Text

View template

Automotive Service Appointment Reminder Text Templates

Six automotive service reminder text templates, from booking confirmation to vehicle-ready alerts and service-due recalls, that cut no-shows and fill the bays.

Support
sem.chat (Support)

Optometry Appointment Reminder Text

View template

Optometry Appointment Reminder Text Templates

Six optometry appointment reminder text templates, from eye-exam confirmation to dilation warnings and annual-exam recalls, that reduce no-shows.

Support
sem.chat (Support)

Therapy Appointment Reminder Text

View template

Therapy Appointment Reminder Text Templates

Six therapy appointment reminder text templates, confidential and caring, from session confirmation to telehealth links and gentle missed-session check-ins.

Support
sem.chat (Support)

Customer Service Email

View template

Customer Service Email Templates

Six free customer service email templates, from the first reply to resolution, apology, and follow-up, that keep customers calm, informed, and loyal.

Support
sem.chat (Support)

Financial Advisor Customer Service Email

View template

Financial Advisor Customer Service Email Templates

Six financial advisor customer service email templates, from a new-client welcome to market reassurance and annual reviews, that deepen trust and retain clients.

Support
sem.chat (Support)

Financial Advisor Text Message

View template

Financial Advisor Text Message Templates

Six financial advisor text message templates, compliance-aware, from meeting confirmations to document reminders and a consent disclosure, ready to archive.

Support
sem.chat (Support)

Interview Appointment Reminder Text

View template

Interview Appointment Reminder Text Templates

Six interview appointment reminder text templates, from confirmation to prep and the virtual join link, that cut candidate no-shows and keep hiring on track.

Support
sem.chat (Support)

Dental Appointment Reminder Text

View template

Dental Appointment Reminder Text Templates

Six dental appointment reminder text templates, from confirmation to the day-of nudge and hygiene recall, that cut no-shows and keep patients on schedule.

Support
sem.chat (Support)

Tax Prep Appointment Reminder Text

View template

Tax Prep Appointment Reminder Text Templates

Six tax prep appointment reminder text templates, from confirmation to document reminders and deadline nudges, that reduce no-shows during busy season.

Support
sem.chat (Support)

Salon Appointment Reminder Text

View template

Salon Appointment Reminder Text Templates

Six salon appointment reminder text templates, from confirmation to cancellation-policy reminders and rebooking, that cut no-shows and protect your chair time.

Support
sem.chat (Support)

Massage Appointment Reminder Text

View template

Massage Appointment Reminder Text Templates

Six massage appointment reminder text templates, from confirmation to intake prep and rebooking, that reduce no-shows and keep your table booked.

Support
sem.chat (Support)

HVAC Appointment Reminder Text

View template

HVAC Appointment Reminder Text Templates

Six HVAC appointment reminder text templates, from confirmation to the tech-on-the-way ETA and maintenance recall, that reduce missed service calls.

Support
sem.chat (Support)

Event Reminder Text Message

View template

Event Reminder Text Message Templates

Six event reminder text message templates, from RSVP confirmation to the day-of nudge and post-event thanks, that boost turnout for any event.

Support
sem.chat (Support)

Healthcare Text Message

View template

Healthcare Text Message Templates

Six healthcare text message templates, from appointment reminders to results-ready alerts, refills, and satisfaction surveys, that keep patients engaged.

Support
sem.chat (Support)

B2B Customer Service Email

View template

B2B Customer Service Email Templates

Six B2B customer service email templates, from first response to SLA status, escalation, and account check-ins, that keep business accounts confident and renewing.

Support
sem.chat (Support)

Law Firm Customer Service Email

View template

Law Firm Customer Service Email Templates

Six law firm customer service email templates, from new-client welcome to case updates and billing, that keep clients informed and reassured.

Support
sem.chat (Support)

Consulting Customer Service Email

View template

Consulting Customer Service Email Templates

Six consulting customer service email templates, from kickoff to status updates, deliverable delivery, and wrap-up, that keep engagements smooth and clients confident.

Support
sem.chat (Support)

Solar Customer Service Email

View template

Solar Customer Service Email Templates

Six solar customer service email templates, from post-sale welcome to installation scheduling, activation, and warranty, that keep solar customers informed and happy.

Support
sem.chat (Support)

Abandoned Cart Text Message

View template

Abandoned Cart Text Message Templates

Six abandoned cart text message templates, from a gentle reminder to a discount, low-stock urgency, free-shipping nudge, help offer, and a final call, all opt-out ready.

Support
sem.chat (Support)

SaaS Customer Service Email

View template

SaaS Customer Service Email Templates

Six SaaS customer service email templates, from a first reply and bug triage to feature requests, billing questions, outage updates, and cancellation saves.

Support
sem.chat (Support)

Follow-up Email

View template

Follow-up Email Templates

Six follow-up email templates for the moments that matter, from after a meeting or interview to a networking intro, a proposal, a gentle nudge, and a thank-you.

Support
sem.chat (Support)

Insurance Customer Service Email

View template

Insurance Customer Service Email Templates

Six insurance customer service email templates, from a first response and coverage question to claim status, billing, policy changes, and retention.

Support
sem.chat (Support)

Warranty Claim Email

View template

Warranty Claim Email Templates

Six warranty claim email templates, from acknowledging a claim and requesting proof to approval, repair or replacement, a clear denial, and status updates.

Support
sem.chat (Support)

Real Estate Customer Service Email

View template

Real Estate Customer Service Email Templates

Six real estate customer service email templates, from a client welcome and transaction update to document requests, closing prep, a post-close thank-you, and issue resolution.

Support
sem.chat (Support)

Password Reset Email

View template

Password Reset Email Templates

Six transactional account email templates, from password reset and reset confirmation to email verification, suspicious-login alerts, account lockout, and a verification code.

Support
sem.chat (Support)

Insurance Welcome Email

View template

Insurance Welcome Email Templates

Six insurance welcome email templates, from a new-policy welcome and coverage summary to how to file a claim, portal setup, payment setup, and a first-renewal heads-up.

Support
sem.chat (Support)

Thank You Email

View template

Thank You Email Templates

Six thank-you email templates for the moments that build relationships, from after a meeting or purchase to an interview, a referral, feedback, and customer loyalty.

Support
sem.chat (Support)

Customer Service Script

View template

Customer Service Script Templates

Ready-to-use customer service scripts for greetings, angry customers, billing questions, troubleshooting, refunds, and escalations.

Support
sem.chat (Support)

Small Business Customer Service Script

View template

Small Business Customer Service Script Templates

Friendly, practical customer service scripts for small business owners and their teams across phone, email, and chat.

Support
sem.chat (Support)

B2B Customer Service Script

View template

B2B Customer Service Script Templates

Account-focused customer service scripts for B2B support and success teams handling stakeholders, renewals, and escalations.

Support
sem.chat (Support)

Car Sales Customer Service Script

View template

Car Sales Customer Service Script Templates

Customer service and follow-up scripts for car dealerships across the buying journey, from first inquiry to post-sale.

Support
sem.chat (Support)

Education Customer Service Script

View template

Education Customer Service Script Templates

Customer service scripts for schools, colleges, and training providers handling students, parents, and enrollment questions.

Support
sem.chat (Support)

Hospitality Customer Service Script

View template

Hospitality Customer Service Script Templates

Guest service scripts for hotels, restaurants, and venues covering reservations, complaints, upgrades, and special requests.

Support
sem.chat (Support)

Insurance Chatbot Welcome Message

View template

Insurance Chatbot Welcome Message Templates

Chatbot welcome messages for insurance websites that greet visitors and guide them to quotes, claims, and policy help.

Support
sem.chat (Support)

Healthcare Chatbot Welcome Message

View template

Healthcare Chatbot Welcome Message Templates

HIPAA-aware chatbot welcome messages for clinics and healthcare sites that greet patients and route them to booking and support.

Support
sem.chat (Support)

Dental Chatbot Welcome Message

View template

Dental Chatbot Welcome Message Templates

Chatbot welcome messages for dental practices that greet visitors and guide them to appointments, new-patient offers, and emergencies.

Support
sem.chat (Support)

Education Chatbot Welcome Message

View template

Education Chatbot Welcome Message Templates

Chatbot welcome messages for schools, colleges, and course sites that greet visitors and route them to programs and enrollment.

Support
sem.chat (Support)

SaaS Live Chat Welcome Message

View template

SaaS Live Chat Welcome Message Templates

Live chat welcome messages for SaaS websites and apps that greet visitors and trial users and route them to help or sales.

Support
sem.chat (Support)

Hospitality Live Chat Script

View template

Hospitality Live Chat Script Templates

Live chat scripts for hotels, restaurants, and venues covering bookings, rates, special requests, and complaints.

Support
sem.chat (Support)

Education Live Chat Script

View template

Education Live Chat Script Templates

Live chat scripts for schools, colleges, and course providers handling program, tuition, and application questions.

Support
sem.chat (Support)

Nonprofit Live Chat Script

View template

Nonprofit Live Chat Script Templates

Live chat scripts for nonprofits covering donations, volunteering, programs, events, and supporter questions.

Support
sem.chat (Support)

Maternity Leave Out of Office Message

View template

Maternity Leave Out of Office Message Templates

Out of office auto-reply templates for maternity leave, from short notes to detailed handovers with a covering contact.

Support
sem.chat (Support)

Paternity Leave Out of Office Message

View template

Paternity Leave Out of Office Message Templates

Out of office auto-reply templates for paternity leave, from brief notes to full handovers with an alternate contact.

Support
sem.chat (Support)

Medical Leave Out of Office Message

View template

Medical Leave Out of Office Message Templates

Out of office auto-reply templates for medical leave that stay professional and private while pointing to a covering contact.

Support
sem.chat (Support)

Conference Out of Office Message

View template

Conference Out of Office Message Templates

Out of office auto-reply templates for attending a conference or event, with limited-email notes and a covering contact.

Support
sem.chat (Support)

Christmas Out of Office Message

View template

Christmas Out of Office Message Templates

Warm out of office auto-reply templates for the Christmas and holiday season, including full company closure notices.

Support
sem.chat (Support)

IT Services Chatbot Welcome Message

View template

IT Services Chatbot Welcome Message Templates

Chatbot welcome messages for IT services and MSP websites that greet visitors and route them to support tickets, quotes, and consultations.

Support
sem.chat (Support)

Manufacturing Chatbot Welcome Message

View template

Manufacturing Chatbot Welcome Message Templates

Chatbot welcome messages for manufacturing and industrial supplier websites that greet visitors and route them to quotes, RFQs, and product help.

Support
sem.chat (Support)

Startup Chatbot Welcome Message

View template

Startup Chatbot Welcome Message Templates

Chatbot welcome messages for startup websites that greet visitors and route them to demos, sign-ups, and support.

Support
sem.chat (Support)

SaaS Chatbot Welcome Message

View template

SaaS Chatbot Welcome Message Templates

Chatbot welcome messages for SaaS websites that greet visitors and trial users and route them to demos, docs, and support.

Support
sem.chat (Support)

Nonprofit Chatbot Welcome Message

View template

Nonprofit Chatbot Welcome Message Templates

Chatbot welcome messages for nonprofit websites that greet visitors and route them to donations, volunteering, and programs.

Support
sem.chat (Support)

Live Chat Welcome Message

View template

Live Chat Welcome Message Templates

Ready-to-use live chat welcome messages that open conversations, greet returning visitors, and route people to the right help.

Support
sem.chat (Support)

Real Estate Live Chat Welcome Message

View template

Real Estate Live Chat Welcome Message Templates

Live chat welcome messages for real estate websites that greet visitors and route them to listings, showings, and agents.

Support
sem.chat (Support)

Consulting Live Chat Welcome Message

View template

Consulting Live Chat Welcome Message Templates

Live chat welcome messages for consulting firm websites that greet visitors and route them to services and discovery calls.

Support
sem.chat (Support)

Car Sales Live Chat Welcome Message

View template

Car Sales Live Chat Welcome Message Templates

Live chat welcome messages for car dealership websites that greet visitors and route them to inventory, test drives, and financing.

Support
sem.chat (Support)

Solar Live Chat Welcome Message

View template

Solar Live Chat Welcome Message Templates

Live chat welcome messages for solar company websites that greet visitors and route them to quotes, savings estimates, and consultations.

Support
sem.chat (Support)

IT Services Live Chat Welcome Message

View template

IT Services Live Chat Welcome Message Templates

Live chat welcome messages for IT services and MSP websites that greet visitors and route them to support, quotes, and consultations.

Support
sem.chat (Support)

Manufacturing Live Chat Welcome Message

View template

Manufacturing Live Chat Welcome Message Templates

Live chat welcome messages for manufacturing and industrial supplier websites that greet visitors and route them to quotes, RFQs, and product help.

Support
sem.chat (Support)

B2B Live Chat Script

View template

B2B Live Chat Script Templates

Live chat scripts for B2B websites covering greeting, qualification, pricing, demo booking, and handoff to sales or support.

Support
sem.chat (Support)

Startup Live Chat Script

View template

Startup Live Chat Script Templates

Live chat scripts for startup websites covering greeting, product questions, trial help, demo booking, and handoff.

Support
sem.chat (Support)

Ecommerce Live Chat Script

View template

Ecommerce Live Chat Script Templates

Live chat scripts for ecommerce stores covering greeting, product questions, order status, discounts, returns, and handoff.

Support
sem.chat (Support)

Fitness Live Chat Script

View template

Fitness Live Chat Script Templates

Live chat scripts for gyms and fitness studios covering greeting, membership questions, pricing, class booking, and handoff.

Support
sem.chat (Support)

Busy Out of Office Message

View template

Busy Out of Office Message Templates

Out of office auto-reply templates for busy or heads-down periods, telling senders you have limited availability and when to expect a reply.

Support
sem.chat (Support)

Extended Leave Out of Office Message

View template

Extended Leave Out of Office Message Templates

Out of office auto-reply templates for extended or long-term leave, with clear return dates and a covering contact.

Support
sem.chat (Support)

New Year Out of Office Message

View template

New Year Out of Office Message Templates

Warm out of office auto-reply templates for the New Year holiday period, including full company closure notices.

Support
sem.chat (Support)

Resignation Out of Office Message

View template

Resignation Out of Office Message Templates

Out of office auto-reply templates for after you have resigned or left a role, redirecting senders to the right colleague.

Support
sem.chat (Support)

Weekend Out of Office Message

View template

Weekend Out of Office Message Templates

Out of office auto-reply templates for weekends and after-hours, setting expectations for a reply on the next business day.

Support
sem.chat (Support)

Startup Customer Service Script

View template

Startup Customer Service Script Templates

Customer service conversation scripts for startups handling early users across signup, billing, bugs, and cancellations.

Support
sem.chat (Support)

Nonprofit Customer Service Script

View template

Nonprofit Customer Service Script Templates

Customer service scripts for nonprofits handling donors, volunteers, and supporters with warmth and care.

Support
sem.chat (Support)

Nonprofit Customer Service Email

View template

Nonprofit Customer Service Email Templates

Customer service email templates for nonprofits covering donation receipts, donor questions, volunteering, events, and complaints.

Support
sem.chat (Support)

Real Estate Chatbot Welcome Message

View template

Real Estate Chatbot Welcome Message Templates

Chatbot welcome messages for real estate websites that greet visitors and route them to listings, showings, and agents.

Support
sem.chat (Support)

Solar Chatbot Welcome Message

View template

Solar Chatbot Welcome Message Templates

Chatbot welcome messages for solar company websites that greet visitors and route them to savings estimates, quotes, and consultations.

Support
sem.chat (Support)

Fitness Chatbot Welcome Message

View template

Fitness Chatbot Welcome Message Templates

Chatbot welcome messages for gyms and fitness studios that greet visitors and route them to memberships, classes, and free trials.

Support
sem.chat (Support)

Mortgage Chatbot Welcome Message

View template

Mortgage Chatbot Welcome Message Templates

Chatbot welcome messages for mortgage and lending websites that greet visitors and route them to rates, pre-approval, and loan officers.

Support
sem.chat (Support)

Financial Advisor Chatbot Welcome Message

View template

Financial Advisor Chatbot Welcome Message Templates

Chatbot welcome messages for financial advisory websites that greet visitors and route them to planning services and consultations.

Support
sem.chat (Support)

Ecommerce Chatbot Welcome Message

View template

Ecommerce Chatbot Welcome Message Templates

Chatbot welcome messages for online stores that greet shoppers and route them to products, orders, and returns.

Support
sem.chat (Support)

B2B Chatbot Welcome Message

View template

B2B Chatbot Welcome Message Templates

Chatbot welcome messages for B2B websites that greet visitors and route them to demos, pricing, and sales.

Support
sem.chat (Support)

Marketing Agency Chatbot Welcome Message

View template

Marketing Agency Chatbot Welcome Message Templates

Chatbot welcome messages for marketing agency websites that greet visitors and route them to services, case studies, and discovery calls.

Support
sem.chat (Support)

Retail Chatbot Script

View template

Retail Chatbot Script Templates

Chatbot scripts for retail stores covering store hours, stock checks, click-and-collect, returns, loyalty, and human handoff.

Support
sem.chat (Support)

Retail Live Chat Welcome Message

View template

Retail Live Chat Welcome Message Templates

Live chat welcome messages for retail websites that greet shoppers and route them to stock, stores, orders, and returns.

Support
sem.chat (Support)

Healthcare Live Chat Welcome Message

View template

Healthcare Live Chat Welcome Message Templates

Live chat welcome messages for clinics and healthcare websites that greet patients and route them to booking, billing, and staff.

Support
sem.chat (Support)

Recruiting Live Chat Script

View template

Recruiting Live Chat Script Templates

Live chat scripts for recruiters and staffing sites covering candidates, roles, applications, and employer enquiries.

Support
sem.chat (Support)

Financial Advisor Live Chat Script

View template

Financial Advisor Live Chat Script Templates

Live chat scripts for financial advisory firms covering services, fees, consultations, and compliant handoffs.

Support
sem.chat (Support)

Marketing Agency Live Chat Script

View template

Marketing Agency Live Chat Script Templates

Live chat scripts for marketing agencies covering services, scope, pricing, case studies, and discovery calls.

Support
sem.chat (Support)

Fitness Customer Service Script

View template

Fitness Customer Service Script Templates

Customer service scripts for gyms and studios covering memberships, billing, freezes, cancellations, and complaints.

Support
sem.chat (Support)

SaaS Customer Service Script

View template

SaaS Customer Service Script Templates

Customer service conversation scripts for SaaS teams covering onboarding, bugs, billing, plan changes, and churn saves.

Support
sem.chat (Support)

Consulting Customer Service Script

View template

Consulting Customer Service Script Templates

Client service scripts for consulting firms covering scope, timelines, invoices, difficult conversations, and escalations.

Support
sem.chat (Support)

Ecommerce Customer Service Script

View template

Ecommerce Customer Service Script Templates

Customer service scripts for online stores covering orders, shipping, returns, refunds, and upset shoppers.

Support
sem.chat (Support)

Onboarding Welcome Email Reply

View template

Onboarding Welcome Email Reply Templates

Templates for replying to a welcome or onboarding email, whether you are a new hire, a new customer, or a new client.

Support
sem.chat (Support)

SaaS AI Prompt

View template

SaaS AI Prompt Templates

Reusable AI prompts for SaaS teams: support replies, release notes, onboarding emails, churn saves, bug triage, and docs.

Support
sem.chat (Support)

Customer Retention AI Prompt

View template

Customer Retention AI Prompt Templates

Reusable AI prompts for customer retention: churn-risk analysis, win-back copy, renewal outreach, NPS follow-up, and loyalty offers.

Support
sem.chat (Support)

Customer Apology Email

View template

Customer Apology Email Templates

Customer apology email templates for late replies, billing errors, outages, and shipping delays. Say sorry clearly and make it right.

Support
sem.chat (Support)

Order Cancellation Response

View template

Order Cancellation Response Templates

Order cancellation response email templates: confirm a cancellation, handle refunds, out-of-stock cancels, and save offers with clear, friendly wording.

Support
sem.chat (Support)

Wrong Item Shipped Response

View template

Wrong Item Shipped Response Templates

Wrong item shipped response templates to apologize, reship the correct product, send return labels, and fix size or variant errors fast.

Support
sem.chat (Support)

Product Return Response

View template

Product Return Response Templates

Product return response email templates to approve returns, offer goodwill exceptions, handle final-sale denials, exchanges, and confirm refunds.

Support
sem.chat (Support)

Billing Dispute Email

View template

Billing Dispute Email Templates

Billing dispute email templates to acknowledge disputes, refund duplicate charges, explain valid charges, correct overcharges, and resolve chargebacks.

Support
sem.chat (Support)

Ecommerce Welcome Email

View template

Ecommerce Welcome Email Templates

Six ecommerce welcome email templates for first orders, newsletter signups, loyalty programs, discounts, and VIP customers. Copy, customize, and send.

Support
sem.chat (Support)

Real Estate Welcome Email

View template

Real Estate Welcome Email Templates

Six real estate welcome email templates for buyer leads, seller leads, open-house follow-ups, onboarding, renters, and past clients. Copy and send.

Support
sem.chat (Support)

Mortgage Live Chat Script

View template

Mortgage Live Chat Script Templates

Six compliant mortgage live chat scripts for greetings, rate questions, pre-approval, documents, refinancing, and loan-officer handoffs. No rate promises.

Support
sem.chat (Support)

Live Chat Canned Response

View template

Live Chat Canned Response Templates

Six ready-to-paste live chat canned responses for password resets, order status, renewals, refunds, hours, and human escalation. Copy and reply fast.

Support
sem.chat (Support)

Customer Service AI Prompt

View template

Customer Service AI Prompt Templates

Reusable AI prompts for customer service teams: draft replies, de-escalate angry customers, summarize tickets, explain policies, and write help docs.

Support

Need a different template?

Browse every free template pack across support, sales, CRM, and checklists.

Browse all templates